Case study · Facility management · 4 min read
ResolveHub — complaints in, fixes out
For apartments, offices and co-working spaces. Every complaint is sorted, prioritised and sent to the right technician — automatically.
Complaint potta, correct aal-ku poidum.
Anyone who manages a building knows the WhatsApp chaos: “water leaking in 3B”, “lift making noise”, “light not working in parking”. Messages get lost, the urgent one waits behind the small one, and the same complaint is raised five times.
The problem
Complaints arrive in many forms and someone has to read each one, decide how serious it is, and find the right person to fix it. In a busy building, that someone is overwhelmed.
What ResolveHub does
- Residents or tenants raise a complaint from a simple app.
- It’s sorted automatically — plumbing, electrical, structural, cleaning.
- Urgency is detected — words like leak, sparks or flooding push it to the top.
- The right technician pool is chosen, and the job is assigned.
- A manager can step in whenever a decision needs a human.
The urgent leak never waits behind a squeaky door again.
Where it fits
Apartment associations, office buildings, co-working spaces, hostels — anywhere many people report problems to a small maintenance team.
How it’s built (briefly)
A web app for tenants and admins sits on a standard backend and database. A separate service runs a chain of small AI steps — classify, prioritise, route, assign — passing the complaint from one to the next, with a human able to review escalations.
You can try the prototype at resolvehubproto.vercel.app.